RETURNS – I allow returns within 14 days of delivery, so you have that much time to ask for a refund once you receive your goods.

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Due to items not being charged individually, refund requests include the entire scoop being returned in order to receive a refund.

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I am happy to offer an exchange for an unwanted item received within the scoop, which is returned within 14 days of receipt. Please be aware that I must receive the item within 14 days of notifying me of the unwanted item.

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Please not the item must be returned in a saleable condition.

• Unopened, and unused, please note I am unable to offer a refund, exchange/replacement on any item which is not resealable.

• Please note you will need to cover the cost of return shipping.

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If the items are damaged or faulty in any way on receipt, please contact me on 07597333915 or email petsurprise@pettoys.uk, and enclose a picture of the packaging and damaged item/s and your order number within 14 days and I will happily issue a refund/replacement scoop.

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If you have opted to have a refund. I will refund the price that you paid within 14 days of receiving your returned items. Refunds will be made via the same method of payment used for the original payment.

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(The refund issued will include the original delivery/shipping charge, no refund will be issued on costs incurred on your part to reship the item back to me.)