This website is operated by Pet Surprise. Throughout the site, the terms  we, us and our refer to pet surprise. Pet Surprise offers this website, including all information, tools and services available from this site to you, and services are available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

​

By visiting our website / or purchasing, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”). Including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site. Including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

​

Please read these terms of service carefully before accessing our website. By access or using any part of our website, you agree to be bound by these terms of service. If you do not agree to all the terms of service in this agreement, then you may not access our website or use any services.

 

Any new features or tools which are added to the current store shall also be subject to the terms of service. We reserve the right to update, change or replace any part of these Terms of Service. It is your responsibility to check this page for any changes. Your continued use of this site following the posting of any changes/updates constitutes acceptance of these changes.

​

1. General conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment information), may be transferred unencrypted and involve (a) transmission over networks and (b) changes to conform and adapt to technical requirements of connecting network devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to transfer any bugs or worms etc which will affect the running of this website.

 

You agree not to duplicate, copy sell resell, or exploit any portion of the service.

​

2. Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service at any time, (or any part of the service thereof). Without notice at any time. We shall not be liable or to any third party for any modification, price change, suspension or discontinuation of these services.

​

3. Products/Services

Products will vary from scoop to scoop and pictures provided are provided as guidance only. The contents of each scoop varies, and uses of this service are aware, there is not an exchange process in place if items in the scoop are unwanted. Uses of the service are aware via the website what is in each bin at the time of their purchase, but no guarantees are made by the company as to what you will get. Bin will only be restocked when reach ¾ full and at this time the website will be updated as to what items have been added to the bin.

​

We do not warrant that the quality of any products, service, information etc purchased by you will meet your expectations.

​

4. Purchase and accuracy of account/billing information.

We reserve the right to refuse any order placed. We may, in sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed under the same account, same credit card and/or the same billing address. In the event that we make a change or cancel an order, we will attempt to notify you by contacting you on the information provided. We reserve the right to do this if we believe the orders have been placed by dealers, resellers or distributors.

​

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update us if any changes have occurred, failure to do so, may result in orders not being received which we do not take responsibility for.

Personal information

​

Personal information is governed by privacy policy

​

5. Optional tools 
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service

​

6. Third-party links
Certain content, products and services available via our Service may include materials from third-parties.

 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

​

7. User comments, feedback and other submussions.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

 

8. Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

 

9. Disclaimer of warranties; Limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Willow Rose Designs UK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

​

10. Indemification

You agree to indemnify, defend and hold harmless Willow Rose Designs UK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

 

11. Severability.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

 

12. Termination

obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

 

 

13. Entire agreement

failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

 

14. Governing law

Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. 

 

15. Contact information.

If you wish to know more about the Terms of Service should be sent